Doc Summary
For eligible paid online bookings, Haircut Now uses the appointment messages configured for the booking system.
Messages clients may receive #
Depending on enabled notifications and the appointment’s status, these can include confirmation, reschedule or cancellation updates, reminders, review requests, and rebooking follow-ups.
Delivery may use email or SMS where configured. Exact reminder timing and channels depend on the active settings; not every appointment receives every type of message.
What to check #
Keep client contact details accurate. Review the saved service, date, time, location, and price in the appointment record.
If a message does not arrive, check the booking record first. A missing message does not necessarily mean the booking failed. Verify the email address or mobile number, check spam folders, and contact support for repeated failures.
Free manual calendar entries #
Free listing manual entries do not send automated booking email/SMS notifications. Adding or importing a contact alone also does not send an appointment message.
See Premium booking help for setup and daily management.
