Doc Summary
Can clients choose me? #
Yes. Online booking on your individual listing reserves an available service and time with you. Same-day requests use a separate response and confirmation workflow.
Can I set services, prices, and hours? #
Premium individual listings provide service and availability controls. Save realistic durations, working hours, breaks, and time off.
Can Free listings accept bookings online? #
No. Free listings have a private manual calendar, not public online booking. Free manual entries do not send automated booking email/SMS messages.
What happens after a downgrade? #
Public booking is removed, while the account and appointment history are retained. Review existing bookings separately; downgrading is not a cancellation action.
Do customers and barbers receive messages? #
Eligible paid bookings use the configured email/SMS notifications. Confirmations, updates, reminders, and follow-ups depend on active settings, appointment status, and valid contact details. Check the calendar if a message is missing.
Who collects the haircut payment? #
For appointments configured for direct payment, the client pays the barber at the appointment. A displayed service price or confirmation does not prove payment was collected.
Where do I manage bookings? #
Open My Appointments. Use Appointments, Clients, Services, and Availability. Supported connected Biz versions also provide Marketplace appointment controls.
Does this include my shop’s whole team? #
The individual Premium listing workflow is for your individual booking profile. Shop team booking requires Shop Complete.
Start with the Premium booking guide or Shop Bookings help.
