Doc Summary
How to Manage Waiting Walk-Ins and Mark a Client Walked Out #
Owners, managers, and authorized staff can use the waiting list to keep the walk-in queue accurate throughout the day.
When a client is waiting #
Clients who check in at the kiosk appear in the waiting queue until they are offered to and accepted by an available team member, removed by the system, or marked as walked out.
Mark a client as Walked Out #
Use Walked Out when a client leaves before being served.
- Open the waiting walk-ins list.
- Find the client who left.
- Choose Walked Out.
- Confirm the action if prompted.
The client is removed from the active waiting queue and recorded as a walked-out outcome for reporting.
Why this matters #
Do not mark a client completed if they were never served. Using the correct outcome keeps your service rate, walk-out count, and other reports accurate.
Staff position in the rotation #
Marking a waiting client as walked out is an administrative queue action. It should not cause an available manager, owner, or staff member to lose their place in the service rotation simply because they cleaned up the waiting list.
Automatic stale-client cleanup #
Walk-In Manager can remove stale waiting clients after the configured system window so clients who were accidentally left in the queue do not remain indefinitely. Staff should still use Walked Out when they know a client has actually left so reports reflect the correct outcome.
