Doc Summary
Package requirement: Shop Bookings is included only with Shop Complete.
Update existing appointments from the selected provider’s appointment list.
Reschedule or change the service #
- Open Booking → Appointments.
- Choose the correct Team member.
- Find the appointment and open Edit.
- Check Service ID and New ISO start.
- Update Private notes if needed.
- Choose Save appointment.
- Wait for Saved. and verify the revised appointment.
Use the shop’s correct time offset for the appointment date. If the system reports a conflict or an outdated record, reload the appointment before trying again.
Cancel an appointment #
Find the correct customer, service, and time, then choose Cancel. Treat this button as the cancellation action; do not depend on a separate confirmation step.
Check that the appointment is no longer shown with editable active-booking controls.
Notify the customer #
Confirm the changed details with the customer through your usual contact method. Do not assume every reschedule or cancellation sends a push, text, or email.
Turning a provider’s booking off or adding time off is separate from canceling an existing appointment.
