Doc Summary
Premium individual listing owners can manage online and manually entered appointments from My Appointments.
Add a manual appointment #
- Sign in with the account that owns your listing.
- Open Appointments and find Manage Appointments.
- Choose the option to add an appointment.
- Select an existing client or enter a new client’s details.
- Choose the service, date, and time.
- Check the displayed time zone and save.
- Confirm the booking appears with the intended details.
Manual scheduling checks working hours, breaks, time off, and overlapping active appointments. Entering a time does not reserve it until saving succeeds.
Reschedule or update #
Open the appointment’s Manage action. Update the available fields and save. Reopen the record to confirm the new details.
Agree on a new time with the client before moving their appointment. If there is a conflict, choose an available time rather than creating a second record.
Cancel #
Open the existing appointment and use its cancellation action. Review any confirmation presented and check the resulting status. Appointment history is retained.
Appointment messages #
Paid manual create, reschedule, and cancellation actions use the configured immediate email/SMS notifications. Delivery depends on the enabled messages and usable contact information.
If a customer reports a missing message, verify the appointment in your dashboard and confirm the details with them directly.
