Doc Summary
Package requirement: Shop Bookings is included only with Shop Complete.
Start by checking the shop name, selected team member, and the exact message on screen.
Booking is missing or access is denied #
Confirm the business has Shop Complete and you are signed in to the correct account. Managers need Shop Booking management permission.
Setup is not ready #
A message such as not_provisioned or provisioning means the booking connection is not ready. Retry later; if it persists, contact support.
ownership_resolution_required means the shop’s ownership connection needs review. configuration_error indicates setup needs attention. not_entitled means package access could not be verified. Check the active package and contact support if it should include bookings.
A provider or service is missing #
Check Team for the correct account link and booking status. Check Services for assignment and activation, then review weekly hours and time off.
An appointment cannot be saved #
Check the provider, Service ID, start time, and shop time offset. Refresh after a conflict or outdated-record error before trying again. If a save was interrupted, look for the appointment before submitting it again.
The appointment list is empty #
Verify the selected provider. The web list covers a limited recent/upcoming date window; bookings outside it may not appear.
Contact support #
Include the shop name, affected provider, action attempted, exact error message, and approximate time. For an appointment issue, include its date and time. Avoid sending passwords or unnecessary customer details.
