Doc Summary
How to Set Up and Use the Walk-In Manager Kiosk #
The kiosk is the client-facing check-in screen for Walk-In Manager. It is designed for a tablet or other shared device at your business.
Pair the kiosk #
- Open the kiosk setup area from the business dashboard.
- Generate or display the kiosk pairing information.
- Open the kiosk on the tablet or shared device.
- Enter the pairing information when prompted.
- Confirm that the kiosk shows the correct business name and branding.
Once paired, the kiosk stays associated with that business until it is intentionally replaced or re-paired.
What clients do #
Clients use the kiosk to enter their name and join the walk-in waiting list. The kiosk then confirms that they have checked in.
When nobody is available #
If no team members are checked in or available, the kiosk can display a message explaining that no team members are currently available. If the owner has enabled the option, a booking link can also be shown as an alternative.
Public queue information #
Where enabled, the public waiting view can show client names and how many people are ahead of them. This helps waiting clients understand their position without repeatedly asking staff.
Kiosk best practices #
- Keep the tablet connected to power during business hours.
- Use a stable Wi-Fi connection.
- Keep the kiosk page open and avoid using the device for unrelated tasks.
- Test one check-in before opening each day if the device was restarted or the network changed.
- If the kiosk shows the wrong business or cannot check clients in, re-open the kiosk setup area and verify pairing.
