HAIRCUT NOW PRIVACY POLICY

Effective Date: February 27, 2025

1. Overview

This Privacy Policy applies to all users of the Haircut Now platform, including:

• Clients booking barber services
• Barbers using the Haircut Now mobile applications
• Businesses listed in the Haircut Now Directory
• Vendors selling products in the Haircut Now Marketplace Store
• Customers purchasing products through the Marketplace Store

This policy explains how we collect, use, share, retain, and protect your information.

By using the Haircut Now website, directory, mobile applications, or ecommerce marketplace (collectively, the “Platform”), you agree to this Privacy Policy.

2. Information We Collect

2.1 From Clients (Service Bookings)

• Name
• Email address
• Phone number
• ZIP code or address
• Appointment requests
• Deposit payment confirmation
• Device and usage data

2.2 From Marketplace Customers (Product Purchases)

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order history
• Products purchased
• Payment confirmation data
• Refund and dispute records
• Fraud detection signals

Haircut Now does not store full credit card numbers.

2.3 From Barbers & Vendors

• Business name
• Business address
• Contact information
• Profile photos and portfolio content
• Product listings and descriptions
• Performance metrics
• Order fulfillment data
• Payout and withdrawal records
• Tax information (if required)

Vendors are responsible for any additional information they independently collect from customers.

2.4 Automatically Collected Data

• IP address
• Browser type
• Device identifiers
• Cookies and tracking pixels
• Analytics data
• Session duration
• Referral sources

3. Public Directory Information

Directory listings may publicly display:

• Business name
• Location (city/state)
• Service area
• Photos
• Reviews
• Contact details (if provided)

By maintaining a listing, you consent to public display.

4. Payments & Financial Data

Payments may be processed through:

• Stripe
• PayPal

We do not store full credit card numbers.

Payment processors may collect:

• Card details
• Billing information
• Fraud signals
• Transaction history

Vendors may provide payout-related financial details, which are processed securely.

5. How We Use Information

We use information to:

• Facilitate barber appointments
• Process product orders
• Coordinate shipping and fulfillment
• Manage vendor disbursements
• Detect fraud and prevent abuse
• Investigate chargebacks
• Process refunds
• Enforce platform policies
• Improve user experience
• Send service-related communications
• Deliver optional marketing messages

6. Fraud Prevention & Risk Management

We may use automated systems and manual review to:

• Detect suspicious transactions
• Prevent chargebacks
• Monitor refund abuse
• Protect vendors and customers

This may include analyzing order patterns, IP data, and transaction behavior.

7. Data Sharing

We do not sell personal data.

We may share information with:

• Payment processors (Stripe, PayPal)
• Shipping carriers
• Vendors fulfilling orders
• Hosting and analytics providers
• Email and SMS providers
• Advertising platforms for retargeting
• Legal authorities when required

Information is shared only as necessary for operations.

8. SMS Communications

We may send SMS messages for:

• Appointment notifications
• Order updates
• Account alerts
• Listing notices
• Promotions (optional)

Message frequency varies.

Message & data rates may apply.

You may opt out by replying STOP.

Consent to receive SMS is not a condition of purchase.

9. Cookies & Tracking Technologies

We use cookies and tracking tools to:

• Analyze traffic
• Measure advertising performance
• Improve website functionality
• Enable retargeting campaigns

You may manage cookie settings in your browser.

10. Data Retention

We retain information:

• As long as your account is active
• As required for tax and accounting
• For fraud prevention
• For chargeback defense
• For regulatory compliance

When no longer needed, data is securely deleted or anonymized.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccuracies
• Request deletion
• Opt out of marketing
• Request portability
• Limit certain processing

To exercise rights:

[email protected]

We may verify identity before fulfilling requests.

12. Data Security

We implement administrative, technical, and physical safeguards including:

• Encryption
• Access controls
• Payment tokenization
• Secure hosting

No system is completely secure. Users share information at their own risk.

13. Children’s Privacy

We do not knowingly collect personal information from children under 13.

If discovered, we will delete such data promptly.

14. Third-Party Links

We are not responsible for third-party websites linked from our Platform.

15. Changes to This Policy

We may update this policy periodically.

Updated versions will include a revised Effective Date.

Continued use constitutes acceptance.

16. Contact Information

📧 [email protected]
📍 4147 Lincoln Highway, Matteson, IL 60443
🌐 https://haircutnow.com