--- title: "Walk-In Manager: Owner & Manager Getting Started Guide" description: "A complete getting-started guide for business owners and managers using Haircut Now Walk-In Manager." url: "https://haircutnow.com/docs/walk-in-manager-owner-manager-getting-started-guide/" updated: "2026-08-27" category: "Walk-In Manager" tags: - Getting Started - "Owners & Managers" --- # Walk-In Manager: Owner & Manager Getting Started Guide # Walk-In Manager: Owner & Manager Getting Started Guide Walk-In Manager helps your business manage walk-in clients, team availability, and service rotation from one simple system. ## What owners and managers can do Owners and managers can: - Manage team members and remove access when someone leaves. - Configure the walk-in offer response time. - Set how long a provider must wait before a service can be marked complete. - Monitor the waiting list and service activity. - Mark clients as walked out when they leave before being served. - View reports and operating statistics. - Manage the kiosk used for client check-in. - Configure business branding and selected operational settings. ## Before opening for the day 1. Make sure the kiosk is online and paired to the correct business. 2. Confirm team members who are working have checked in. 3. Verify your walk-in offer response time is appropriate for your team. 4. Confirm any service-completion delay is set the way you want. 5. Check that notifications are enabled on team members' devices. ## How the daily rotation works Team members check in for the day and enter the rotation in check-in order. When a walk-in becomes available, the system offers the client to the next eligible team member. A team member can accept the walk-in, pass without giving up their place, or become temporarily unavailable if an offer expires. Team members can use **Ready** to return when they are available again. ## Daily reset The working rotation resets each calendar day. Team members must check in again when they return for a new workday. ## If no team members are available The kiosk can show that no team members are currently checked in or available. Depending on your business settings, you may also display a booking link so clients have another option. ## Recommended setup Before relying on Walk-In Manager during business hours, run a short test with at least two team-member accounts and one test walk-in. Confirm that offers, notifications, acceptance, completion, and return-to-rotation behavior all work as expected. 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