--- title: "How to Configure Walk-In Offers and Service Completion Timing" description: "How owners and managers configure offer-response timing and the minimum time before a walk-in service can be completed." url: "https://haircutnow.com/docs/how-to-configure-walk-in-offers-and-service-completion-timing/" updated: "2026-08-27" category: "Walk-In Manager" tags: - "Owners & Managers" - Settings --- # How to Configure Walk-In Offers and Service Completion Timing # How to Configure Walk-In Offers and Service Completion Timing Walk-In Manager gives owners and managers control over two important timing rules: how long staff have to respond to a walk-in offer and how soon an accepted service can be marked complete. ## Set the walk-in offer response time The offer response time determines how long an eligible team member has to accept a walk-in before the offer expires. To change it: 1. Open the business dashboard. 2. Open the walk-in or business settings area. 3. Find the offer response-time setting. 4. Choose the amount of time you want staff to have to respond. 5. Save the setting. Choose a response time that gives staff enough time to notice the alert and respond without making waiting clients sit too long. ## Set the minimum service-completion time Owners and managers can also prevent a provider from immediately marking an accepted service complete. For example, if the minimum completion time is set to 15 minutes, the provider must wait until that timer ends before the **Mark Complete** option becomes available. This helps prevent someone from accepting a walk-in and immediately completing the service just to return to the rotation. ## What staff see When a minimum service time is active, the provider sees a timer and an explanation that the service can only be marked complete after the timer stops. ## Recommended use Set the minimum to a realistic lower bound for the shortest normal service your business performs. It should discourage premature completion without preventing legitimate short services from being closed out. 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